Thank you for choosing support24.xyz. We aim to provide quality services and a positive experience for all our users. If you are not entirely satisfied with your purchase, we’re here to help.
Refund Eligibility
We offer refunds under certain conditions. You may request a refund within 7 working days from the date of purchase, provided that one or more of the following applies:
- The service was not delivered as described or failed to launch due to an error on our part.
- You were billed more than once for the same service (duplicate charge).
- A technical issue on our end prevented delivery and could not be resolved.
- You cancel a subscription before the next billing cycle, and the service was not used.
Non-Refundable Services
We do not offer refunds under the following circumstances:
- You changed your mind after the service was delivered.
- The service was provided successfully as described.
- Failure to use or access the service after purchase.
- You failed to provide required information or system access.
- Cancellation requests made after 7 working days from the transaction.
Additionally, services that are customized, consultation-based, or on-demand support sessions are non-refundable once started or completed.
Refund Request Process
To request a refund, please contact us within 7 working days of your original purchase.
Include the following details in your request:
- Full name
- Email address used at purchase
- Transaction or order ID
- Date of purchase
- Reason for the refund request
📧 Email: [sorenkola@gmail.com]
🌐 Website: https://support24.xyz